"SAYO BIRTHDAY SPECIAL EVENT 2025" to be held! Ticket information

* Once purchased, tickets cannot be changed or canceled. In addition, refunds will not be given under any circumstances, including the following, except in the event of a performance being cancelled.

●If the performance is held even in the event of a natural disaster and associated transportation problems.

Please only apply for and purchase tickets if you have agreed to the above. If the performance is canceled, we will notify you of the cancellation and provide information on how to get a refund on the performance's official website and official social media accounts.

*Please refrain from bringing large luggage such as suitcases as it may cause inconvenience to other customers. Also, there are no coin lockers inside the venue, so please use nearby coin lockers such as those at the nearest station.
*On the day, you may bring cheering goods (such as fans and name boards), but please make sure they are no wider than your body and at chest height, and do not get in the way of customers in front or behind you.
*Please hand over any fan letters or gifts to the merchandise staff.
*The following items cannot be accepted:
・Food, drinks, and perishable items (including fresh flowers)
・Opened items, handmade items, used items, etc. ・Medicines, hygiene products, etc. ・Items equivalent to money, such as cash, gift certificates, prepaid cards, etc. Luxury items and items deemed dangerous.
In addition to the above, we may refuse your return depending on the condition of the item.
*We do not accept flower stands for performers.
*Infants are not allowed, but up to one preschool child per ticket may participate sitting on a parent's lap.
*Preschool children will need to purchase a ticket if they wish to use a seat. In addition, if anyone under the age of 18 on the day of the event is participating in this event, they must obtain parental consent and strictly comply with all laws and regulations, including the "Youth Protection and Development Ordinance" enacted by each prefecture.
*Payment fees and other charges will be charged separately at the time of purchase.
*Resale of tickets for profit after purchase is strictly prohibited.
*Please note that the event schedule (including opening and start of the event) and merchandise sales times may change on the day of the event.
*We may be forced to cancel or reschedule all or part of the event due to natural disasters, performers, or other circumstances. Please note. Please note that there will be no refunds for rescheduling, and refunds will only be given in the event of cancellation. Furthermore, we will not compensate for transportation or accommodation costs if the event is canceled or postponed.
*The event will be streamed live. It may also be filmed. Please note that in such cases, customers may appear in the footage.
*Please note that we will not accept any refunds, complaints or seat transfers.
*Please note that we cannot change the date or seat or offer refunds due to the paralysis of your means of transportation.
*The organizers and performers will not be held responsible for any incidents, accidents, theft, infections, injuries, etc. that occur inside or outside the venue. Please also keep all belongings, including valuables, in your own care.
*Please refrain from contacting the venue directly.

[Request to visitors]

*There is no cloakroom inside the venue. We are unable to store your luggage in the lobby. Please use the coin lockers nearby for large luggage.
*If you are using a wheelchair, please contact the relevant performance information desk in advance.

The above precautions may be subject to change depending on the situation at the time of the event.
We will do our best to ensure that everyone can visit with peace of mind.
We appreciate your understanding and cooperation.